Windows / Intune error

0X80070020

The process cannot access the file because another process is using it.

Symbol / family: ERROR_SHARING_VIOLATION
Signed decimal: -2147024864
Unsigned decimal: 2147942432

What it means here

A file lock or incompatible sharing mode prevented access.

Technical reference: Microsoft documentation or Microsoft-hosted support material

Resolution playbook

From symptom to verified fix

Start with evidence, change one variable at a time, and confirm the result before closing the incident.

Likely causes

A file lock or incompatible sharing mode prevented access.
The failing operation supplied invalid, missing, stale, or locked state.
A dependency, service, file, registry item, or resource was unavailable at the time of the call.

Recommended fix

Identify the process holding the file handle.
Stop or coordinate the competing operation instead of repeatedly retrying.
Check antivirus, backup, indexing, and installer activity.

Verify

Repeat the smallest operation that originally failed.
Confirm the same HRESULT does not recur at the matching timestamp.
Check the management console or service report for a fresh successful state, not only a client-side message.

Escalate when

The error persists after the relevant checks and a clean retry.
Multiple devices, users, or networks show the same failure, suggesting service or policy scope.
You can provide the exact UTC time, operation, device/build, correlation identifiers, and the relevant event or service logs.

Capture recent matching system errors

Get-WinEvent -FilterHashtable @{LogName='System'; Level=2; StartTime=(Get-Date).AddHours(-2)} | Select-Object -First 40 TimeCreated,ProviderName,Id,Message

Read-only. Narrow the time window to the failure before sharing the output.

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