Windows / Intune error

0X8007052E

The user name or password is incorrect.

Symbol / family
ERROR_LOGON_FAILURE
Signed decimal
-2147023570
Unsigned decimal
2147943726

What it means here

Windows could not authenticate the supplied credentials; the same result can follow stale stored credentials or an incompatible logon context.

Technical reference: Microsoft documentation or Microsoft-hosted support material

Resolution playbook

From symptom to verified fix

Start with evidence, change one variable at a time, and confirm the result before closing the incident.

1

Likely causes

  • The caller lacks the required local, tenant, share, or service permission.
  • The credential is invalid, expired, or being used in the wrong authentication context.
  • A policy denies the requested logon type or operation even though authentication succeeded.
2

Recommended fix

  1. Confirm the identity format, tenant or domain, and credential source.
  2. Remove stale saved credentials and check password rotation or account lockout.
  3. Review the authenticating system's logs before changing permissions.
3

Verify

  1. Repeat the smallest operation that originally failed.
  2. Confirm the same HRESULT does not recur at the matching timestamp.
  3. Check the management console or service report for a fresh successful state, not only a client-side message.
4

Escalate when

  • The error persists after the relevant checks and a clean retry.
  • Multiple devices, users, or networks show the same failure, suggesting service or policy scope.
  • You can provide the exact UTC time, operation, device/build, correlation identifiers, and the relevant event or service logs.
Capture the current Windows identity
whoami /all

Read-only. Review group membership and privileges; redact account identifiers before sharing.

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